Get honest, in-depth coverage of media, marketing and TV, delivered to your inbox daily. Sign up for the Digiday Daily Newsletter here. At Sephora, employees are equipped with a handheld device that, ...

Today’s customers expect brands to recognize their preferences while offering a personal connection that feels genuine and tailored to their needs. A handful of companies have found a formula that ...

Amber Turley has been with Sephora for more than nine years, working in various functional roles. Although her Wall Street background gave her a clear advantage in finance, her time working under Mary ...

Levi Strauss, Nike, T.J. Maxx, Walmart, Dollar Tree, TikTok, Costco, Sephora, Zappos and Amazon led in their respective categories in an index measuring loyalty and customer engagement. According to ...

Loyalty programs aren't what they used to be -but retail experts say these six put the customer first instead of simply harvesting personal data Sephora's Beauty Insider rewards program uses customer ...

A wave of arbitration claims alleges that personalized recommendations Sephora provides violate a California civil rights law because they're based on customers' skin tones and age ranges. Beauty ...

Here's a look at 15 popular retailer rewards programs that you may want to consider joining, with details on the benefits and ...