High satisfaction levels increase client retention over the long-term, growing their investments with you and referring business to your practice, Sherise Mercer explains. It is clear that highly ...

According to a recent SEI Advisor Network Quick Poll, 50% of independent financial advisers said client satisfaction with regard to investment performance is most heavily influenced by progress ...

You probably feel like you have a good handle on how your clients feel about your business. Would you be willing to bet money on your intuition? If you’re not eliciting client feedback via ...

ClearlyRated's client and employee satisfaction survey platform helps B2B firms measure client satisfaction, reduce customer and employee attrition, build online reputation, and differentiate on ...

With new clients demonstrating lower satisfaction levels, Business Health has shared why making a first impression among other tips is key to improving clients’ contentment. Business Health’s client ...

Winning Gold at The Drum Awards for Agency Business in the Client Relations category is Translate Plus. Here, in its own words, is how it maintained a winning satisfaction rate. 2023 was a landmark ...

Are your clients truly satisfied with the service you’re providing? If you don’t know the answer — or worse, if it’s negative — you could be in for a rude awakening. “Client satisfaction is critical ...

Virtually all top-tier professional service firms make the same boasts. "We have the best lawyers/engineers/architects/physicians, who went to the best schools and ...

Forbes contributors publish independent expert analyses and insights. Mark Cohen covers the global legal industry and business reinvention. Competition for corporate legal work is keen. Law firms vie ...