When Ellis Jones and Nathaniel “Safety Nate” Miller began comparing their experiences leading safety in complex organizations, they quickly recognized a shared concern: many organizations lack a clear ...

When undergoing an IT operating model transformation, focus on three key areas to ensure success: process, governance and culture. The quest for customer obsession is arduous — littered with obstacles ...

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Winning by Design (WbD), the leader in accelerating and optimizing recurring revenue for B2B organizations, is launching a new Customer Success (CS) Operating ...

In our work, we spend much time examining companies’ operating models and organizational structures. Many that we talk to have not taken a deliberate, planned approach to designing their models, ...

Gartner’s Lily Mok explains why your organization must redesign talent strategies to transform its information and technology operating model. An information and technology operating model represents ...

The real question of the superintelligence era is which operating model survives contact with AI. Most leaders I speak with still treat AI as a tool that gets layered onto an unchanged structure.

Enterprise transformation is evolving. The new focus is on redesigning the operating model, integrating people, processes, technology, ERP, SCM, AI, data and governance.

For the past few years, artificial intelligence in lending has largely been discussed in operational terms—faster underwriting, stronger fraud detection, quicker collections, and lower turnaround ...

Winning by Design (WbD), a B2B revenue consulting and training company, launched a new Customer Success (CS) Operating Model and has updated multiple courses across its global Revenue Academy. The new ...